Free Sterling Operations Analysis

Abundant production & excellent service should be your strongest points.

+	(Plus) means I AGREE, YES or MOSTLY YES
M	(Middle) means UNCERTAIN, MAYBE, NEITHER YES nor NO
-	(Minus) means I DISAGREE, NO or MOSTLY NO

In terms of what we deliver to our clients, we are technically the best.

+	M	–

What we deliver to our clients is normally on time and better than they expected.

+	M	–

If I had better equipment, I could produce results for my clients.

+	M	–

My clients frequently complain about waiting.

+	M	–

I haven't yet trained anyone to manage and care for the production area as well as I do it myself.

+	M	–

Quality of service tends to collapse when I am away from the area for any extended period of time.

+	M	–

My staff takes pride in pleasing the clients.

+	M	–

I sometimes cringe and want to hide when my employees are speaking to clients.

+	M	–

There is excellent coordination of finance, supplies, personnel logistics, etc. in my practice.

+	M	–

10.

If we did a survey of our clients, at least 90% of them would say that they were satisfied with what we delivered.

+	M	–

Once we have received your answers, a service consultant will contact you within 24-48 hours, Mon.-Fri., with your test results.